Service Engineer

Company: FUJIFILM Holdings America Corporation
Location: Washington
Posted on: April 7, 2025

Job Description:

Position OverviewRepresents Service and Technical Support for a variety of cross-functional initiatives including NPIs, reliability improvements, and product return investigations. Serviceability expert for the Sonosite product line, lending knowledge and expertise throughout the company. Provides product training to service personnel, including external biomeds. Responsible for additional duties and projects, as assigned by manager, which require a high-level understanding of products and/or processes.Company OverviewFUJIFILM Sonosite, Inc. is the innovator and world leader in bedside and point-of-care ultrasound, and an industry leader in ultra-high frequency micro-ultrasound technology. Headquartered near Seattle, the company is represented by a global distribution network in over 100 countries. Sonosite's portable, compact systems are expanding the use of ultrasound across the clinical spectrum by cost-effectively bringing high-performance ultrasound to the point of patient care.Job DescriptionEssential Job Functions:

• Represent Service and Technical Support on product core teams, working cross-functionally with Engineering, Operations, Regulatory, Product Management, and Program Management.
• Produce and maintain NPI Service deliverables, including service plans, compatibility matrices, service bulletins, service assemblies, and technical training packages.
• Establish, publish, and improve service procedures and tools to improve responsiveness, customer satisfaction, and forward-looking quality outcomes.
• Point of contact for escalated service issues, providing technical guidance to Technical Support and Service Repair personnel.
• Guide product reliability improvements based on issues encountered in the field.
• Own special investigation of incoming customer returns, working with Engineering and Regulatory as needed.
• Deliver formal technical training to Service and Technical Support personnel and external hospital biomeds.
• Additional responsibilities on an as-needed basis.
• Responsible and accountable for conducting the requirements of the company's quality system.
• Provide mentorship and coaching to Technical Support and Service Repair personnel.Knowledge/Experience:
  • Engineering Bachelor's Degree with 3-5 years broad-based experience in Technical Support / Service, Operations, and Project Management preferred. Lesser technical degree considered with 7+ years relevant experience.
  • Working knowledge of complex PCBA-based electro-mechanical systems and the failure mechanisms common to them.
  • Training and working experience in formal problem-solving techniques.
  • Understanding of quality and reliability metrics.
  • Knowledge of ultrasound theory of operation and basic clinical usage is preferred.
  • Experience with peer mentorship in the above knowledge/experience areas is highly desired.Skills/Abilities:
    • Proficient with data management tools (e.g Database, SQL, Excel, or Tableau).
    • Proficient with standard office software (Google Sheets or MS Office), including conferencing software (Teams, Zoom).
    • Ability to objectively distill large amounts of data into actionable intelligence.
    • Excellent written and verbal communication skills.
    • Familiarity with use of commercial change management software in a regulated environment.
    • Demonstrated ability to provide technical training.
    • Demonstrated ability to mentor peers and act with a high degree of autonomy.
    • Able to lift 25lbs with or without accommodations.Salary and Benefits:
      • $33.00/hr. - $37.00/hr. depending on experience.
      • Insurance:
        • Medical, Dental & Vision
        • Life & Company paid Disability
        • Retirement Plan (401k):
          • 4% automatic Company contribution
          • Fujifilm matches 50 cents for every dollar you contribute, up to 6% of your salary
          • Paid Time Off:
            • You can accrue up to three (3) weeks of PTO in your first year of employment.
            • PTO increases based on years of service.
            • Employee Choice Holidays:
              • Four (4) additional paid days off, based on date of hire in the calendar year.
              • Paid Holidays:
                • Eight (8) paid holidays per year.FUJIFILM Sonosite offers a fantastic compensation package, including benefits, and a 401k program. Visit us today to learn more about our exciting technologies and how you can make a difference. To apply and obtain further details regarding key responsibilities and experience requirements, check out our careers page at www.Sonosite.com/about/careers.EEO InformationFujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.ADA InformationIf you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (ffss-hr@fujifilm.com or (425) 951-1200).
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Keywords: FUJIFILM Holdings America Corporation, Wilmington , Service Engineer, Engineering , Washington, Delaware